Supply Chain Management competency contributes to an organization’s success by providing customers with timely and accurate product delivery. The customer being serviced is the focal point and driving force in establishing Supply Chain Management performance requirements. It is important to clearly understand customer service deliverables when establishing Supply Chain Management strategies.
Satisfy Customer Demand with an Agile Inventory Strategy
Inventory management is a constant struggle, but today’s consumers are powering a critical change in how inventory is handled. Meeting customer demands for fast, affordable delivery means putting inventory closer to your end consumers, yes, but the result is a more distributed network of warehousing and fulfillment centers. And that requires more variation in how inventory is allocated.
Increase Speed-To-Delivery with On-Demand Fulfillment
Winning e-commerce customers starts with a great produce and user experience but is strengthened by your delivery promise. Often, that means fast, low-cost delivery, which ultimately requires getting your product closer to your end customers. Retailers that don’t have the capital to insource new distribution centers are turning to on-demand fulfillment as a way to augment their supply chain and scale without costly acquisitions. On-demand fulfillment enables businesses to pop-up fulfillment centers, when and where they’re needed, so companies can more easily expand operations without significant investments.
Technology to Enhance Visibility and Track Inventory
Technology is important to automate warehouse activities and ultimately fulfill today’s consumer needs. Warehouse management systems (WMS) provide benefits beyond automation. A WMS speeds up processes and makes a warehouse less prone to errors, but it also offers greater visibility into facility management and increasing visibility across your supply chain is key to customer satisfaction.
On-Time Delivery
Customer loyalty is built on trust. One missed delivery can compromise that trust and cost you a customer for good. But acquiring new customers is way more costly than keeping loyal ones. When it comes to your delivery promise, it is vital to meet that promise and the expectations you’ve set with your customers to build and maintain trust and encourage repeat business.
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